Overview: At CNTC we take your right to privacy very seriously

Located in Jindalee, QLD 4074*; Centenary Natural Therapies Clinic (CNTC) is a professional organisation that provides allied health and natural therapy treatments, including Acupuncture, Naturopathy, Remedial Massage, and Osteopathy.

*From 1st July (approximately) relocating to: 48 Sumners Road, Sumner Park, QLD 4074.

We are dedicated to safeguarding and respecting your privacy, whether you are a visitor to our website or a client of our practice. For the purposes of data protection legislation, we act as the data controller and shall process your data solely in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. We invite you to read this policy to gain a clear understanding of our stance and practices concerning your personal data and how we manage it.

The Privacy Act 1988 (Commonwealth of Australia) and the Australian Privacy Principles (APPs) govern how we manage your personal information. This policy outlines the ways in which we collect, use, disclose, and otherwise handle your personal data.

Visitors to our website

Collecting Your Personal Details

We may collect and process your personal data in the following circumstances:

• When you make a booking, or complete forms, or make a booking on our website where you divulge your name, address, telephone number, e-mail address and other details.

• If you contact us through our website we may hold a record of your request and any information you provide.

• The pages you visited on our website and your general location e.g. Brisbane, London et cetera.

• We may gather information about your device and your I.P. address for use in our statistical data. This statistical data will not divulge the identity of website visitors, by contrast it is solely used to identify and analyse browsing actions and patterns.

Web Browser Cookies

• Our website uses cookies to distinguish you from other visitors. These cookies cannot access your personal information; rather, they enhance your experience as you navigate between pages. You may choose to disable cookies in your browser settings; however, please note that doing so may adversely affect your experience on our site. Instructions on how to disable cookies vary depending on your browser, so we recommend consulting the help section of your specific browser for guidance.

• As with the majority of websites; during your visit to our website there may be cookies used that are not directly related to our organisation. These could be placed should you view videos via YouTube that are embedded in a website page. CNTC do not have control these cookies and you should check with the individual site (e.g. YouTube cookie policy) for more information on these. Our website blogs may incorporate direct links to third party websites. We do not accept any liability for third party hosting or their cookie policies.

Using Your Personal Information

• We may use your personal data for legitimate interests in order to provide you with: General information or information on natural therapy services that you have requested from us, process any enquiries you have made, and adding your e-mail address to our monthly newsletter.

• You may opt-out of our newsletter at anytime by clicking the “unsubscribe” button, or e-mailing the clinic: reception@cntc.com.au, or by telephoning us: (07) 3376 6911           

Existing and New Clients of the Clinic

Making an Appointment

• When you first make an appointment with us, we will collect personal details such as your name, postal address, telephone number, date of birth, e-mail address, et cetera.

• To speed-up the online booking process, new and existing Clients have the option to create a CNTC online booking account. We will use the information you provide to process your booking.

• Where we have given you (or where you have chosen) a password for online bookings through “My Account”, you are responsible for keeping this password and your full login details confidential.

• CNTC accepts no responsibility for the security of personal data where the client has allowed a third party to access their personal information, either with or without using the client’s login details.

Gift Vouchers

• When you purchase a CNTC Gift Voucher online, we need to collect relevant personal information, to ensure that vouchers are delivered to the right person and to prevent the fraudulent use of debit and credit cards.

Online Purchases

• We currently use PayPal as our online payment processing platform. Whether you use your PayPal account or pay by credit/debit card, the clinic has no access to your financial information. Your payment details are strictly between you and PayPal. The clinic is informed by PayPal when a payment is made and who made it.

Keeping you Informed

• We may contact you from time-to-time by e-mail, SMS or post to make special offers or provide you with current and relevant news.

Sharing Your Feedback

• We may feature your written feedback in our monthly newsletter and/or on social media without fully identifying you (for example, using only your first name and postcode). If you prefer that your feedback not be used in this manner, please indicate this preference when submitting your comments.

Your Medical Information

• To comply with current legislation, we are obligated to retain your medical information relating to treatments and your health. Maintaining such records is regarded as best practice in the delivery of allied health and natural therapy services to clients.

Illegal Access

• Your personal information is treated with the utmost importance and is stored securely at our clinic. However, please note that if you transmit personal information to CNTC via email, CNTC cannot be held liable by you or your agents for interception by third parties (such as hackers). This limitation of responsibility also extends to telephone conversations and SMS (text messages) exchanged between you and the clinic.

Information Between Therapists

• To ensure you receive the highest standard of care, discussions and information may be shared among Health Professionals within the clinic for the purpose of improving your health condition.

Legal Requirement to Disclose Information

• Your personal information will be only shared if ordered to do so by an Australian Commonwealth or Queensland court-of-law, or by written request from the Queensland or Australian Federal Police.

Accessing Your Records

• You may request the clinic to provide your medical information to to you or to a third party within the medical or therapeutic field by written request that is duly dated and signed.

Failing to Provide Personal Data

• It is very important that clients’ of the clinic provide the most accurate information as attainable in relation to their health, in order for the clinic to provide the best and most suitable treatments possible.

Storing Your Personal Information

• The security of your personal information is of great importance to us and something that we take very seriously at Centenary Natural Therapies Clinic. We store your personal information in electronic format. All reasonable measures are taken to ensure your personal information is stored safely to protect it from interference, misuse, loss, unauthorised access, modification or disclosure, including electronic and physical security measures.

Communications

In relation to communications from the clinic to the client; the clinic may opt to communicate through any one or several of the following methods:

• electronic mail;
• telephone;
• SMS messaging;
• in person;
• letter or promotion sent by post.

The clinic cannot be held responsible for the security of personal information a client may send through any of the above-mentioned methods. Exception: when presented in person on a one-to-one basis.

Monitoring and Recording

We may monitor and record communications with you (such as telephone calls and emails) for the purpose of quality assurance, training, fraud prevention and compliance.

• We have CCTV cameras installed within the public areas of our premises for the purpose of providing service to our clients if reception is unattended, crime prevention, and for health and safety reasons.

• We retain such recorded CCTV information for 30 days.

• All reasonable steps are taken to ensure that all CCTV recordings are kept and stored through secure methods.

Updates and Changes to Our Privacy Policy

Centenary Natural Therapies Clinic reserves the right to update this privacy policy at any time. Any such alterations we make to our privacy policy will be posted on this page and within the written privacy policy document.

We may process your personal information without your knowledge or consent where required by applicable laws and/or regulations.

Complaints and Feedback

Should you wish to make a complaint about a breach of the Privacy Act, the APPs or a privacy code that applies to us, please contact us using the details below and we will take reasonable steps to investigate the complaint and respond to you.

E-mail:  reception@cntc.com.au 

Telephone: (07) 3376 6911   

By letter:
Centenary Natural Therapies Clinic, My Jindalee Village,
62 Looranah Street, Jindalee, QLD 4074
From 01.07.2026: 48 Sumners Road, Sumner Park, QLD 4074

If after this process you are not satisfied with our response, you can submit a complaint to the Office of the Information Commissioner. To lodge a complaint, visit the ‘Complaints’ section of the Information Commissioner’s website, located at https://www.oaic.gov.au/privacy/privacy-complaints  to obtain the relevant complaint forms, or to contact the Information Commissioner’s office.

The information contained within this policy pertains only to CNTC, Jindalee or Sumner Park 4074.

This Privacy Policy was last amended in April 2026.